Dynamic Air Services
  • Lake Forest, CA, USA
  • $18 to $29
  • Hourly
  • Full Time

24 Hrs sick time, 56 Hrs PTO, 6 Paid Holidays, 401k, Company Matching 401k, Medical benifits

Do you just want a job, or would you like a CAREER? Dynamic Air Services is looking for an experienced, reliable, and professional Dispatcher/Call Center representative with experience handling heavy inbound and outbound calls to work full time. Your Company has been in business for 10 years in Lake Forest, Ca. We are a family business, focused on residential and commercial service.

These are the tasks associated with this position:

  • Answer customer inbound telephone inquiries
  • Set appointments for field service personnel
  • Determine who to send to each address based on company prioritization rules
  • Keep customers informed about the status of their service call
  • Collect and record call recap information from service personnel
  • Perform telephone "happy calls" to customers following service calls
  • Professionally address and resolve issues with the occasional dissatisfied customer
  • Other office duties when call volume permits

As the first-person new customers encounter, you will be on the front line of our effort to deliver excellent, prompt, professional service. You support our customers and field service personnel, and our management supports you in an upbeat, pro-growth environment. Bilingual would be a plus. Previous call center or customer service representative experience is required. Any applicant that does not have previous call center or customer service representative experience will not be considered. 

Our company works from 7 am to 6 pm Monday through Saturday to ensure customer satisfaction.

Are you interested? Apply with Dynamic Air Services with your resume, salary requirements and references.

Equal Opportunity Employer, including disabled and veterans.

Dynamic Air Services
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